Quick answer
A plumbing problem is an emergency when water is actively flowing where it shouldn't, sewage is backing up, you have no water at all, or there's a gas smell near a water heater. Shut off the water (or leave the house for gas) and call 813-600-3797.
Call right away
- A burst or actively leaking pipe — follow the burst pipe checklist
- Sewage coming up through tubs, showers, or floor drains
- A water heater leaking from the tank — see what to do
- No water to the whole house
- Gas smell near a gas water heater — leave first, then call the gas utility and 911
Usually can wait for a scheduled visit
- A single slow drain with other fixtures working
- A dripping faucet you can shut off at the valve
- A running toilet (turn off its supply valve)
- Planning an upgrade or installation
What to tell us when you call
Where the water is coming from, whether you were able to shut it off, which fixtures are affected, and your address. That helps the team plan the right response.
Common questions
Do you take emergency calls?
Call 813-600-3797 to discuss current availability for urgent problems.